Customer Satisfaction Survey

Instructions: 

Dear Customer,

In our pursuit of total customer satisfaction, please take a minute to rate your cleaning crew’s performance by choosing the appropriate rating as follows: 

A:  Superior

B:  Above Average

C:  Average

D:  Below Average

F:  Poor

Please press submit when finished. 

Company/Location

Your Name

Phone# 

E-mail

Entrance/Lobby-cleaned, swept, mopped, carpet vacuumed, mats dusted, windows cleaned and counters wiped.

Rooms/Offices/Windows-floors swept and mopped, carpet vacuumed, furniture and fixtures dusted, windows cleaned and overall cleanliness in these areas.

Hallways-swept, mopped, carpet vacuumed.

Restrooms-clean and sanitized, floors swept and mopped, urinals clean and sanitized, overall cleanliness of restrooms.

Kitchen-floors swept, mopped, degreased.  Pantry floors swept and mopped.

Trash-bags emptied and changed, trash cans wiped down.

Buffing Maintenance-overall condition of hard surface floors.  Is buffing being done to your specifications?

Dusting-overall dusting, high and low, ceiling vents, furniture, pictures.

Baseboards-overall condition of baseboards.  Are they getting attention?

Supplies-soap, toilet tissue and paper towels refilled?  Leaving notes when supplies are running low?

Communication-how well is the cleaning crew communicating with you?

Additional Comments:

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